Accessibility Policy & Plan

Statement of Commitment


We are committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. This includes a commitment to fair and accessible employment practices.


We will ensure that our staff members are trained and familiar with various assistive devices, services or methods that we provide that may be used by customers with disabilities while accessing our goods or services.

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.


We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.

We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.

Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees.

Information and communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws and our Implementation Plan.


We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

We will train our employees and volunteers on accessibility as it relates to their specific roles.

Changes to existing policies

We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.

ActionResponsibilityCompletion Date
Prepare an Accessibility Policy and a Multi-Year PlanVP, AdminJanuary 1, 2014
Ensure feedback processes are accessible to people with disabilities upon requestVP, AdminJanuary 1, 2015
Ensure employees are provided with the training needed to meet Ontario’s accessible lawsVP, AdminJanuary 1, 2015
Ensure all publicly available information is made accessible upon requestVP, AdminJanuary 1, 2015
Ensure Gastops employment practices are accessibleVP, AdminJanuary 1, 2015
Redesign website and incorporate features to ensure compliance with WCAG 2.0, Level A.Senior Marketing ExecutiveDecember 1,2016
Ensure any new or redeveloped public spaces accessibleCFOJanuary 1, 2017
File an Accessibility Compliance ReportCFODecember 31, 2017
File an Accessibility Compliance ReportCFODecember 31, 2020
Incorporate website upgrades as required to ensure compliance with WCAG 2.0, Level AA.Senior Marketing ExecutiveJanuary 1, 2021
File an Accessibility Compliance ReportCFODecember 31, 2023

Customers, members of the public or third parties who wish to provide feedback on the delivery of goods and services to persons with disabilities can contact Gastops by telephone, mail or electronic format. We will respond in 2-5 business days and the response will be provided in a suitable accessible format.

Address: 1011 Polytek Street, Ottawa, Ontario Canada K1J 9J3
Tel: +1(613)744-3530